Privacy Policy
Last updated February 2, 2025.
Who we are
Our website address is: https://serenitytracks.com. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it when you visit our website.
What Personal Information We Collect & Why
We collect certain information about you when you interact with our Site, including information necessary to process purchases, enhance your experience, and provide customer support.
1. Device Information
- Purpose: To ensure the Site loads correctly, analyze traffic, and improve performance.
- How It’s Collected: Automatically through cookies, log files, web beacons, tags, or pixels.
- Shared With: Web analytics and hosting providers.
- Includes: Browser type, IP address, time zone, cookie data, pages viewed, and how you interact with the Site, and other devide information data.
2. Order Information
- Purpose: To process purchases, provide downloadable digital products, send order confirmations, and prevent fraud.
- How It’s Collected: Directly from you when placing an order.
- Shared With: Payment processors (such as WooCommerce, Stripe, PayPal, or other providers).
- Includes: Name, billing/shipping address, payment details, email, and phone number.
3. Customer Support Information
- Purpose: To assist with inquiries and enhance customer service.
- How It’s Collected: When you contact us.
- Shared With: Internal use only.
- Includes: Name (optional), email, phone number (optional), and message details.
Minors
Our Site is intended for users aged 18 and older. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.
How We Share Your Information
We share your Personal Information only when necessary to provide our services, fulfill legal obligations, or protect our rights. Examples include:
- Service Providers: We may share data with WooCommerce, payment processors, and other applicable service providers.
- Legal Compliance: If required by law, subpoena, or government request, we may disclose your Personal Information.
Behavioral Advertising & Analytics
We use analytics and advertising tools to improve our services and show you relevant content. For example:
- Provide and improve our services and content.
- Respond to your comments or inquiries.
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Monitor website performance and user behavior to enhance your experience.
- We may share anonymized usage data with advertising platforms to improve ad targeting.
- Other uses related to user experience and commercial activities
How We Use Personal Information
We use your data to:
- Process transactions and deliver downloadable digital products.
- Improve the Site’s functionality and user experience.
- Send updates, newsletters, or promotional materials.
Data Retention
When you place an order through the Site or fill any of the website forms, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Your Rights (GDPR & CCPA)
If you are a resident of the EEA (General Data Protection Regulation – GDPR) or California (California Consumer Privacy Act – CCPA), you have the right to:
- Access, update, or request deletion of your Personal Information.
- Opt out of automated decision-making and targeted ads.
- Transfer your data to another service (data portability).
To exercise these rights, contact us at [infoATserenitytracks.com]
Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. These include:
- Essential Cookies: Necessary for basic website functionality.
- Performance Cookies: Help us understand how users interact with the Site.
- Advertising Cookies: Used to personalize content and ads.
You can manage cookie preferences in your browser settings or opt out through Your Online Choices.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page, and the “Last updated” date will reflect any revisions.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [infoATserenitytracks.com]
By using our website, you agree to the terms of this Privacy Policy.